Total Hygiene keeps close contact with its clients and offers them a first class after sales service to ensure they can enjoy continued satisfactory performance from their Clos-o-Mat, maintaining independence and dignity in personal hygiene.
Commissioning is included in the cost of the Clos-o-Mat unit. Our engineers commission each Clos-o-Mat unit 10-14 days from installation date.
The commission checks that the unit is installed correctly, ensures the user is familiar with how it works and makes any adjustments in temperatures or pressures to suit the client.
The guarantee period of 12 months commences from date of commission.
Comprehensive service contract
As manufacturers we recommend that the unit is regularly serviced. This will undoubtedly extend the unit's lifespan.
Our comprehensive Service Contract comprises:
- One annual service visit.
- Unlimited responses to any faults which may occur.
We offer Service Contracts to cover 1-5 years which can either be pre-paid or paid monthly if required.
The failsafe system and douche arm operation should be checked at regular intervals for Health & Safety reasons. We recommend that trained Clos-o-Mat engineers only carry out these checks.
For more information on our After Sales Service or take out a new Service Contract,