Troubleshooting Guide

Symptom: Clos-o-Mat working as conventional toilet only?
Are you aware of the correct operation?
Is there power to the Clos-o-Mat? i.e. check switch on side of unit and switch on wall if appropriate. Check fuse or circuit breaker if possible.

Symptom: Warm air blowing when seat depressed?
Are you switching Clos-o-Mat on electrically and using it straight away? (3 - 5 minutes must be allowed for water to heat to operating temperature).

Symptom: Clos-o-Mat not flushing?
Has water been turned off? - check isolating valve adjacent to unit.
Is water running in pan too fast to allow cistern to fill and therefore unable to flush?

Symptom: Warm air not working?
Is the douche being allowed to run until the water is cold? - warm air operates whilst water is heating ready for next operation and will not therefore operate if water in cistern is still warm.

Symptom: Water not clearing from pan?
Is the drain blocked? If the drain is blocked, a plumber should be called to attend as we do not do this work. We only deal with the mechanical and electrical parts of Clos-o-Mat.

Symptom: Unit leaking?
If the Clos-o-Mat is leaking from soil connection then installer should be called in to investigate the cause.
Are you seated correctly over the douche spray to prevent water spraying between seat and pan?

Symptom: Douche "spitting" and running dry?
Has cold water supply to unit been turned down at stop tap or isolating valve?

Symptom: Water too hot or too cold?
Engineer should attend.

Symptom: Pressure too strong or not strong enough?
Engineer should attend.

Symptom: Air temperature too hot or too cold?
Engineer should attend.

Symptom: Insufficient drying time?
Engineer should attend.

Symptom: Douche arm not retracting?
Engineer should attend.

If after reading the above you need the assistance of one of our highly trained Service Engineers please call us on Freephone: 0800 374 076 or email: info@total-hygiene.co.uk
Please have your serial number to hand.

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Clos-o-Mat working as conventional toilet only?
Warm air blowing when seat depressed?
Clos-o-Mat not flushing?
Warm air not working?
Water not clearing from pan?
Unit leaking?
Douche "spitting" and running dry?
Water too hot or too cold?
Pressure too strong or not strong enough?
Air temperature too hot or too cold?
Insufficient drying time?
Douche arm not retracting?